Comments for Delivering the attitude

Comment on 7 Keys To Leadership That Works In Today's Challenging Times by DR. Zimmerman

DR. Zimmerman — Thu, 09 Feb 2012 23:03:23 +0000

What a wonderful but humbling insight … that only one person is “duped into thinking they have all the answers.” I find the same thing to be SO true in my profession … where too many speakers believe everything their PR department has put in a marketing brochure. We’ve all got to be open to feedback. We don’t have to accept it all but it is at least worthy of hearing.

Comment on 7 Keys To Leadership That Works In Today's Challenging Times by Noah Lomax

Noah Lomax — Thu, 09 Feb 2012 03:40:35 +0000

Re #7: Too often leaders read their own headlines. The reality is, we are not perfect. Only one person in my department is ever duped into thinking that I have all of the answers: me. I need to not only remember my need for improvement, but create a culture that welcomes that feedback. Great post!

Comment on Tuesday Tip #604 Turning customer complaints into customer compliments by DR. Zimmerman

DR. Zimmerman — Wed, 18 Jan 2012 15:26:14 +0000

You’re so right. Even though we may think we’ve heard the same story from many different customers, we must realize they have a need to TELL us their stories and they need us to listen. Thanks for your input.

Comment on Tuesday Tip #604 Turning customer complaints into customer compliments by karen morton

karen morton — Wed, 18 Jan 2012 13:23:30 +0000

I really smiled at your costume story in this article – very funny and worth sharing. Separating the facts from the stories is a good way of putting it and it is important to listen to the stories. In call centre customer service roles people hear similar complaints and go straight into solve the ‘fact’ mode before taking into consideration the ‘story’ and how the problem effected the customer. An honest and appropriate apology showing that you understand is what the customer is looking for not just a solve of tangible problem as in a replacement part. So, as is often said no one customer complaint is ever the same – its all in the story. Address this with empathy and you will have great relationships with your customers. I am going to work on my three ways to encourage my customers to be more open and honest. The top of the list will be to make contact by e-mail or phone call to see if our products are working for them. We rely often on the ‘leave a comment box’ on the website so I think we need to be more proactive. Have a great day and thanks for sharing.

Comment on Communicate Words That Motivate Rather Than Demotivate by DR. Zimmerman

DR. Zimmerman — Tue, 17 Jan 2012 01:18:44 +0000

If you or anyone else is interested, I’ve written several eBooks on how to motivate or bring out the best in others. Research has truly proven what works and doesn’t work when it comes to bringing out the best in others.

Comment on What To Do When You Don't Like Your Job by DR. Zimmerman

DR. Zimmerman — Tue, 17 Jan 2012 01:05:53 +0000

It’s a simple but this technique works. Thanks for your comments and thanks for the service you provide.

Comment on Motivational Leadership Tip: Good Listeners by DR. Zimmerman

DR. Zimmerman — Tue, 17 Jan 2012 01:02:51 +0000

It’s an easy ratio to remember and it’s a fairly easy thing to do. And the really cool thing is … research proves this works.

Comment on Communicate Words That Motivate Rather Than Demotivate by Motivation is Internal, but Demotivation is External - KeyXI Consulting

Motivation is Internal, but Demotivation is External - KeyXI Consulting — Sat, 07 Jan 2012 01:40:36 +0000

[...] to motivating (and not demotivating) sales teams.Dr Zimmerman has an article on how to communicate with words that are motiviational, rather than demotivational.Executive Coach Craig Nathanson has a quick article with the top ten ways to [...]

Comment on Motivational Leadership Tip: Good Listeners by Robin Morrison

Robin Morrison — Fri, 06 Jan 2012 17:26:00 +0000

I love the 4 to 1 ratio. I am going to aim to make that one of my daily goals!

Comment on What To Do When You Don't Like Your Job by Serena Williams, Many Americans Don’t Like Their Jobs | WOLBBaltimore - Baltimore's Home for Honest News & Information

Wed, 04 Jan 2012 15:33:29 +0000

[...] Identify what you don’t like about your job – just one aspect for now – and then find something good about it. For example, if you don’t like writing a weekly report, maybe you’ll start to appreciate it as the one time a week that you get to truly reflect on and acknowledge what you’ve accomplished. [drzimmerman.com] [...]